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"Why does my bank statement have a charge for bluemousepayu.com?" 

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"Our team are here to help!

Does your bank statement show a charge from bluemousepayu? If so, this means that you've subscribed yourself to premium membership on one of the dating sites run by bluemousepayu.


“Why am I being charged?”

You're being charged for VIP membership benefits on one of bluemousepayu's sites.

Opt into premium membership through the Membership page when logged into your site profile.  

Your subscription can be stopped at any point. Check your settings in the membership page of your site profile and you will see this option. 

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

Mobile billing can be stopped at any point by texting STOP to 89595


Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

© bluemousepayu.com, All Rights Reserved.

“I am trying to pay. Why is my card being declined?”

“How can I pay for membership?”

“How do I cancel my subscription?”

“I pay via my mobile phone provider. How do I cancel?”

“What are the benefits of VIP Membership?”

Your Online Dating  Services Company

Bluemousepayu's sites are catergorised as being of a sensitive nature by banks and during their checks they will sometimes block transactions as a result. If you wish to upgrade and you find that your transaction isn't prcessing, try contacting your bank to let them know that you're aware of the payment and wish to proceed.

Bluemousepayu.com is operated by Blue Mouse Ltd.
The Engine House, Alexander Road, Castletown, IM9 1TG, Isle of Man

Bluemousepayu's sites supply it's customer base with a globally located and diverse platform of people with whom they can communicate and seek romantic relations with one another via a digital, safe channel.

We will search bluemousepayu's database for the site and profile that your subscription is associated with. All you need to do is enter the email address which you may have initially used to register your profile.

Submit a query to our team